Handy Andy is a trade name of Retrify Holdings LLC, PO Box 154, Windsor, CA 95492. Contact: support@handyandy.app.
Programs
- Homeowner request updates. For people who check "Text me about this request" in the Handy Andy app. You'll get texts about that request:
- when a pro accepts;
- reminders;
- whether you'd like us to ask more pros;
- a follow-up asking whether you hired someone, and a link to rate them.
Usually 2–6 texts per request.
- Pro lead offers. For pros who check "Text me new lead offers" at signup. You'll get new lead offers (with the fee if you accept), notices that an offer was taken, and account and billing notices. How often depends on requests in your area.
Signing up for texts is never required to use Handy Andy or to join Handy Andy Pros.
Cost
Message and data rates may apply. Handy Andy doesn't charge for texts.
How to stop
- Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPT OUT) at any time. You can also just tell us in your own words, like "stop texting me".
- We'll send one confirmation, and then no more texts from any Handy Andy program.
- Reply START to resubscribe.
Help
Reply HELP, or email support@handyandy.app.
Hours
We send automated texts between 9 am and 8 pm your local time. The one exception: a notice that a pro accepted your request may arrive until 9 pm.
Privacy
- We never sell, rent or share your mobile number, your text-message opt-in or your consent with anyone for their marketing or promotional purposes.
- Our text programs only send Handy Andy's own messages.
- Separately: when you send a repair request to pros, the pro who accepts gets your contact details (including your phone number), because you asked us to send your request, so they can contact you about that request. That sharing is explained on the Send to pros screen and in our Privacy Policy. It isn't part of this text program. Pros agree to use your details only for your request.
Other
- Carriers aren't liable for delayed or undelivered messages.
- We may change these terms. We'll post the new version here, and for material changes we'll tell you by text or in the app first.
How people sign up for texts
Both sign-ups are optional checkboxes that start unchecked. We only text people who check one, and we never buy or share phone numbers or opt-ins.
Homeowners check "Text me about this request" on the contact step of Find a Pro in the Handy Andy iOS app. If they leave it unchecked, we send updates by push notification and email instead.
Pros check "Text me new lead offers" in step 5 of the application at handyandy.app/pros/join. Pros who don't check it get lead offers by email and in their pro account.
Questions? Write to Retrify Holdings LLC, PO Box 154, Windsor, CA 95492.